Troubleshooting

• I can’t share the Referral link

• I do not view my transfers in the restricted area

• What does the error “Oops, something went wrong” mean?

• Upload is slow

• The transfer got stuck at ..%

• I don’t remember the password set for the transfer

• I can’t download the files

• Non riesco a caricare i file

• Recipient does not receive email for downloading

• Non ricordo più la password per accedere al mio account